TECHNICAL SUPPORT EXECUTIVE
Provide technical support and assistance to customers through multiple channels, including phone, email, chat, remote sessions, and ensuring timely resolution of customer queries and technical issues.
Diagnose, troubleshoot, and resolve software, networking, hardware, and application-related problems by identifying root causes and implementing effective solutions to minimize downtime and enhance customer satisfaction.
Install, configure, upgrade, and maintain software applications, operating systems, and IT equipment according to customer requirements and company standards.
Conduct product demonstrations and customer training sessions to ensure effective product usage and improve customer understanding.
Monitor, track, and manage customer support requests, ensuring proper documentation, follow-up, and timely resolution.
Escalate complex technical issues to relevant teams and coordinate with internal departments to ensure effective problem resolution.
Maintain accurate records of technical issues, troubleshooting steps, resolutions,



and customer interactions.
Ensure excellent customer service by maintaining professional communication and delivering a positive customer support experience.

Desired Candidate Profile Freshers/Experienced with DIPLOMA/BCA/MCA preferred

Should Have Good Knowledge About Computer Systems basics

Customer focus and being attentive.

Positive communication skill in English and Hindi.

Job Types: Full-time, Permanent, Fresher

Salary: ₹12,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement

Food provided (lunch)

ESI AND PF

Paid time off

Schedule:Day shift

Job Types: Full time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Perks
Cell phone reimbursement
Food provided
Leave encashment
Paid sick time
Provident Fund

Education:
Bachelor's (Preferred)

Experience:
Technical support: 1 year (Preferred)

Work Location: In person

📌 Technical Support Executive Kochi
🏢 Xtend Technologies
📍 Kochi