Description

JD

Personal Banker – Inbound (Branch Banking Service)

Role Purpose
The Personal Banker - Inbound is responsible for managing branch-based customer servicing, transaction processing, and cross-selling of banking products while ensuring operational excellence, compliance, and a superior customer experience.

Key Responsibilities

Customer Service
Act as the first point of contact for walk-in customers.
Handle customer queries related to accounts, deposits, payments, and banking services.
Deliver a seamless and high-quality customer experience.

Transaction Processing
Process cash and non-cash transactions accurately.
Handle:
Cash deposits and withdrawals
Demand Drafts (DD)
Cheque transactions
Account servicing requests
Ensure adherence to operational processes and turnaround times (TAT).

Sales & Cross-Selling
Identify customer needs and recommend suitable banking solutions.
Cross-sell:
Savings Accounts
Fixed Deposits
Insurance Products
Debit and Credit Cards
Other Retail Banking Products

Operations & Compliance
Ensure compliance with bank policies and regulatory requirements.
Maintain transaction records and documentation.
Follow KYC, AML, and operational guidelines.

Required Skills
Customer Service Orientation
Banking Operations Knowledge




Cash Handling Experience
Sales & Cross-Selling Ability
Relationship Management
Solid Communication Skills
Attention to Detail
Problem-Solving Skills

Ideal Candidate Profile
Experience in branch banking, customer service, teller operations, or retail banking sales.
Solid understanding of banking operations and customer servicing.
Ability to balance operational responsibilities with sales and cross-selling targets.
Valuable interpersonal and stakeholder management skills.

Role: Personal Banker - Inbound (Branch Banking Service)
Function: Branch Banking / Customer Service / Operations & Sales
Experience Level: 0 to 5 Years (preferred in Banking/Financial Services)

Responsibilities
Manage cash and non-cash transactions efficiently and accurately.
Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
Provide general banking information and resolve customer queries promptly.
Maintain high standards of speed and accuracy in all transactional processes.
Identify and promote cross-selling opportunities for other banking products and services.
Ensure a positive and qualified customer experience to foster loyalty and referrals.

📌 Personal Banker Inbound Branch Banking 0466 4575 1026599 Delhi (India)
🏢 Kotak Mahindra Bank
📍 India