As a Support Engineer (Intern), you will assist customers by resolving technical issues, guiding them through product usage, and ensuring a smooth user experience. This role is ideal for candidates looking to start their career in fintech and technical support.
Roles Responsibilities
Take ownership of customer-reported issues and ensure timely resolution
Diagnose and troubleshoot basic technical and application-related problems
Assist customers in setting up accounts, users, and administrative configurations
Respond to customer queries via phone, email, and chat support
Ask relevant questions to understand and identify root causes of issues
Follow standard escalation procedures for unresolved issues
Maintain proper documentation of issues, resolutions, and workflows
Ensure all customer interactions are logged accurately
Follow up with customers to confirm issue resolution
Maintain a positive and skilled relationship with clients
Learn and adapt quickly to new tools and technologies
Skills Qualifications
Bachelor's degree in Computer Science, IT, or related field
Robust communication skills (written verbal)
Basic understanding of software applications and systems
Positive analytical and problem-solving abilities
Willingness to learn and grow in a fast-paced environment
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Support Engineer Fresher Noida
🏢 Finsol
📍 Noida
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