Job Title: Customer Support Executive

Location: Gurugram
Experience: 1–5 Years
Job Type: Full time | Work From Office
Working Days: 5 Days (Rotational, Monday to Sunday)
Shift: Rotational

Job Description:

TCS is hiring experienced Customer Support Executives for an International Customer Service process in Gurugram. The ideal candidate should have experience handling international customer queries, complaints, and service-related issues. Candidates with prior airline or travel BPO experience will be preferred.

Key Responsibilities:
Handle international customer complaints and service-related queries.
Understand customer concerns and ensure appropriate issue resolution.
Coordinate with multiple internal departments to resolve customer issues within defined timelines.
Work across multiple applications and systems to track and resolve complaints.
Contact customers when required to collect additional information.




Maintain professional communication through voice and email.
Ensure timely follow-up and customer satisfaction.

Required Skills & Qualifications:
1–5 years of experience in international voice customer service or help desk operations.
Prior BPO customer service experience is mandatory.
Airline or travel process experience is highly preferred.
Valuable verbal and written English communication skills.
Solid email comprehension and customer complaint-handling skills.
Ability to coordinate with multiple teams and manage different applications.
Freshers are not eligible.

Work Conditions:
100% Work From Office at the client location in Gurugram.
5-day working week with rotational weekly offs.
Weekend working may be required.
No transport facility or transport reimbursement.

📌 Customer Support Executive English Process Gurgaon Gurugram
🏢 Gratitude
📍 Gurugram