The role involves handling inbound and outbound calls, understanding customer moving requirements, and converting enquiries into confirmed bookings while delivering excellent customer service.
Key Responsibilities :
Handle inbound customer calls and online enquiries professionally
Make outbound follow-up calls to convert leads into bookings
Understand customer needs and provide accurate moving and packing quotes
Explain services clearly (local, interstate moves, packing, storage, special items)
Maintain customer records and update CRM systems
Coordinate with operations team for scheduling jobs
Resolve customer queries and ensure high customer satisfaction
Meet daily and monthly sales targets
Skills & Requirements :
Strong communication skills in English :
Previous tele sales or customer service experience (preferred)
Ability to build rapport and close sales over the phone
Basic computer and CRM knowledge
Professional, polite, and confident phone manner
Understanding of Australian customer service standards
What We Offer :
Market-market-competitive salary(15-25k)+ performance-based incentives
Training on moving & packing services
Supportive and friendly work environment
Opportunity for growth opportunities within the company