Roles and Responsibilities :
Manage and resolve customer queries via calls, emails, and chat.
Provide accurate information regarding products, orders, returns, and delivery.
Maintain high levels of customer satisfaction by ensuring timely and professional responses.
Coordinate with internal teams for escalations and issue resolutions.
Work effectively in a rapid-paced e-commerce support workplace.
Build and maintain robust customer relationships through positive communication.
Job Requirements :
2 years of minimum experience in customer support (voice or blended process) within the e-commerce domain.
Strong communication and interpersonal skills (English fluency is a must).
Proven experience in handling customers across international markets (Canada/US/UK/Australia preferred).
Problem-solving attitude with customer-first approach.
📌 Customer Support Executive Pune
🏢 Casa Laxmi
📍 Pune
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