Job Description: Customer Support Representative (Food Industry - Fresher)

Position Overview

Key Responsibilities
Sales Support : Assist the in-house sales team with lead follow-ups, quotations, and order confirmations.
Order Management : Process customer orders, track deliveries, and ensure timely fulfillment.
Issue Resolution : Handle complaints and provide effective solutions to maintain customer satisfaction.
Documentation : Maintain accurate records of customer interactions, sales activities, and service reports.
Collaboration : Coordinate with sales, logistics, and quality teams to ensure seamless service.
Feedback Loop : Collect customer insights and share with product and sales teams for improvement.

Qualifications :
Bachelor’s degree in Food Technology, Food Science, Nutrition, Dairy Technology, or related fields .
Strong communication and interpersonal skills.
Basic knowledge of food products, safety, and quality standards.
Proficiency in MS Office and CRM tools.
Fresh graduates welcome; training will be provided.

Desired Attributes




Customer-first mindset with patience and empathy.
Ability to explain technical details in simple, transparent language.
Problem-solving attitude and adaptability.
Team player with solid organizational skills.
Passion for the food industry and willingness to learn.

Growth opportunities

This role offers fresh graduates the opportunity to:
Build a foundation in customer support and sales operations .
Transition into sales, business development, or key account management roles .
Gain exposure to food industry operations, client servicing, and product positioning .

Job Types : Full time, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate:
Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

Education :
Bachelor's (required)

Language :
English (required)

Location :
Chennai, Tamil Nadu (Chennai) (preferred)

Work Location: In person

📌 Customer Support Representative Food Industry Fresher Chennai (India)
🏢 Davidsun Naturals
📍 India