Job description: Key Responsibilities
Provide chat-based support for customers, drivers, and dispatch operations.
Resolve delivery, logistics, dispatch, and claims-related inquiries.
Accurately document interactions and updates across multiple systems.
Coordinate with internal teams to ensure timely issue resolution.
Mandatory Requirements: 1+ years of experience in Customer Support, Dispatch, Logistics, or Operations Support. Prior Chat Support experience is strongly preferred. CEFR B2 (Upper-Intermediate) English proficiency or higher with excellent written communication skills. Minimum typing speed of 50 WPM with high accuracy. Hands-on experience with: Twilio Flex, Zendesk, Slack, Google Maps Internal claims/operations dashboards Comfortable working evenings, weekends, and holidays on a rotational schedule.
Pay: ₹50,000.00 - ₹60,000.00 per month
Application Question(s):
Are you an immediate joiner ?
What is your total experience in chat support ?
what is your current CTC ?
Are you comfortable with rotational shift ?
What is your current location?