Description

Overall, Job Purpose - Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd- Develops an in-depth understanding of HL CS & Sales Blueprint structure, Export & Import processes, Invoicing, EDI and Reporting requirements. Possesses good knowledge of HL online products, value added services & premium services that may be offered for additional price / volume commitment.- Understand the requirements of customers better and make first hands experience.- Managing a small key accounts portfolio.

Backup support for counter activities.

CorporateDescription

OrganizationDescription

Qualifications
University degree or equivalent
Very Valuable command of written and spoken English language
Solid Working Knowledge of MS Office
Analytical and problem-solving skills with a solution-oriented approach
Empathetic, reliable and motivated team player

Responsibilities

Job Specification - Key Accountabilities
Proactively analyse case and phone statistics to identify opportunities of improvement, both

from customer / HL side.
Handle escalations for all tasks related to Customer Service. Duly communicates local customs developments to responsible parties.




Evaluates impact of local customs requirements to ensure compliance.
Participate in cross-functional Area meetings, discussing solutions for daily problems involving

other teams.
Identify recent customer requirements and present to management for acceptance.
Act in the on boarding process for current customers, explaining Sales and Customer Service setup,

Quality Promises, e-business tools/OBL printing
(together with Digital Manager).
Support Sales teams on Quality Promises and customer commitments.
Performs root-cause analysis of repetitive problems / deviations
Collaborate with cross functional teams to gather insights and address challenges in customer interactions.
Contribute to continuous improvement efforts in customer service processes and procedures.

Mandatory :Request you to please provide answers to the questions below as part of the shortlisting process (kindly attach your responses along with your resume).
What experience do you have managing cross-functional coordination and ensuring timely task completion?
What relevant achievements or results have you delivered in similar roles?
What is your notice period or earliest available start date?

📌 Senior Coordinator Customer Solutions Chennai
🏢 Hapag Lloyd
📍 Chennai