Roles & Responsibilities :
Service Coordination
Scheduling of Field Engineers for installation & Service Calls
Coordination with Customers and ensure timely resolution of their complaints.
Monitor pending service requests and follow up with the concerned teams until closure.
Vendor & Internal Coordination
Coordinate with external service partners and vendors for service support across India.
Liaise with the Sales, Technical, Stores, and Logistics teams to ensure smooth service operations.
Escalate critical customer issues and delays to the Manager.
Documentation & Process Compliance
Maintain service records, installation reports, customer acknowledgements, and warranty details.
Ensure timely closure and proper documentation of every service request.

Candidate Profile :
Positive communication and coordination skills.
Proficiency in MS Excel, email, and MIS reporting.
Robust follow-up and problem-solving abilities.
Ability to coordinate with multiple teams and manage priorities.
Basic Understanding of AV Products

📌 Service Coordinator New Delhi
🏢 Brio Interactive Technologies
📍 New Delhi