Key Responsibilities
Handle client queries through calls, WhatsApp, email, and other communication channels.
Understand client requirements and provide quick and effective solutions.
Coordinate with internal teams to resolve client issues.
Follow up with clients and ensure timely resolution of concerns.
Assist clients with event-related information, bookings, payments, and other concerns.
Handle complaints professionally and ensure high client satisfaction.
Maintain records of client interactions, queries, and feedback.
Identify recurring client issues and communicate them to the relevant teams.
Build and maintain positive relationships with clients.
Manage multiple queries efficiently in a quick-paced setting.

About Company: At SortMyScene, we make it easier for partygoers to discover events, reserve VIP tables, purchase tickets, and gain guest list admission to clubs/pubs/lounges. Currently, India's third biggest nightlife event ticketing platform.

📌 Client Service Executive In Mumbai (India)
🏢 SortMyScene
📍 India