Key Responsibilities
Welcome and assist walk-in customers and students.
Manage front desk operations and maintain a professional reception area.
Handle phone calls, WhatsApp inquiries, and appointment bookings.
Provide information and counselling about salon services and academy courses.
Convert walk-in and telephonic inquiries into admissions and appointments.
Maintain student and customer records using computer software.
Prepare bills, receipts, and daily reports.
Coordinate with trainers, beauticians, and management for smooth scheduling.
Follow up with leads regarding courses and salon services.
Maintain proper filing and documentation.
Ensure excellent customer service and resolve basic customer queries.
Required Skills :
Positive communication and counselling skills.
Pleasant personality with a qualified attitude.
Ability to handle multiple tasks efficiently.
Solid customer service and interpersonal skills.
Basic billing and record management knowledge will be an added advantage.