The receptionist is the "face" of the company, responsible for managing the front desk, welcoming visitors, and providing initial administrative support.
Responsibilities :
Greeting Visitors : Warmly welcoming clients, visitors, and guests, and directing them to the appropriate person or department.
Call Handling : Answering, screening, and forwarding incoming phone calls in a skilled manner.
Front Desk Management : Maintaining a clean, tidy, and presentable reception area.
Administrative Tasks : Handling incoming/outgoing mail, courier services, filing documents, and data entry.
Scheduling : Managing appointment calendars and booking meeting rooms.
Requirements :
Excellent communication and interpersonal skills.
Telecaller Job Description
A Telecaller is responsible for conducting outbound calls to prospective or existing customers to generate leads, sell products/services, or follow up on inquiries.
Key Responsibilities :
Outbound/Inbound Calling :
Reaching out to potential customers to introduce products/services, or handling incoming queries.
Lead Generation & Sales : Engaging with customers to understand their needs, providing information, and persuading them to buy or schedule a demo/meeting.
Following Up : Following up with leads generated by marketing campaigns or previous conversations.
Data Management : Updating the CRM (Customer Relationship Management) system or daily call logs with accurate client information.
Achieving Targets : Meeting daily/weekly/monthly calling or sales conversion targets.
Requirements :
Robust verbal communication and persuasion skills.
Ability to handle rejection and remain calm under pressure.
Basic computer knowledge (Excel, CRM).