The Project Manager is responsible for managing Zea CRM operations and end-to-end project delivery. The role begins after the sales conversion and focuses on smooth execution, client coordination, developer team management, and long-term client retention.
Key Responsibilities
Take ownership of projects post sales conversion
Assign projects to the developer and automation teams
Plan, track, and ensure timely project delivery
Act as a single point of contact between clients and technical teams
Understand client requirements and convert them into technical tasks
Coordinate with automation developers for workflow and CRM automation
Monitor delivery quality and resolve project-related issues
Conduct regular client follow-ups, reviews, and support coordination
Ensure client satisfaction, retention, and renewals
Maintain proper project documentation and delivery reports
Escalate risks and issues to management when required
Required Skills & Competencies
Robust knowledge of project delivery and CRM implementation
Experience in team management and task coordination
Excellent communication and stakeholder management skills
Understanding of CRM systems, automation workflows, and integrations
Strong problem-solving and decision-making abilities
Ability to manage multiple clients and priorities
Experience with project management tools is an added advantage
Preferred Qualifications
Experience in SaaS / CRM-based products
Basic technical understanding of APIs, workflows, and reporting
Additional Expectations
Proactive ownership mindset
Customer-focused and result-oriented approach
Ability to work in a fast-paced setting
Strong follow-up and accountability discipline
Mobile: 88256 19910
Job Types : Full time, Permanent, Fresher
Pay: ₹10,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Project Coordinator Salem
🏢 URL FACTORY PRIVATE
📍 Salem
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