C1 Company Overview: C1: 1 Contact, 1 Connection, 1 Choice

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1.

Overview: We are seeking an experienced L2 Network NOC Engineer to provide advanced network monitoring, troubleshooting, and incident resolution setting. This role involves handling escalations from L1, performing in‑depth analysis, restoring services within SLA, and collaborating closely with L3 teams, vendors, and ISPs.

Responsibilities :
Act as the primary escalation point from L1 NOC engineers. :
Perform L2 troubleshooting for network incidents and service degradations
Analyze and resolve issues related to LAN, WAN, VPN, MPLS, SD-WAN, routing, and switching. :
Handle major incidents , perform impact analysis, and support root cause identification
Correlate alerts from monitoring tools to identify underlying network issues
Implement temporary fixes/workarounds to restore services quickly
Coordinate with ISPs, OEM vendors, and internal L3 teams for complex issues
Update incident resolution notes, Ticket Hygiene
Ensure incidents, problems with ITIL processes :
Mentor and guide L1 engineers during troubleshooting activities




Prepare detailed shift handover, incident, and performance reports

Qualifications:
Robust understanding of TCP/IP, OSI model, subnetting, DNS, DHCP :
Hands-on experience with routing protocols : OSPF, BGP, EIGRP
Good working knowledge of switching concepts : VLANs, STP, Trunking
Experience troubleshooting Cisco, Juniper, Fortinet, Palo Alto devices
Understanding of firewalls, site-to-site & remote VPNs :
Working knowledge of MPLS, Internet circuits, leased lines :
Experience with network monitoring tools (Ongaurd, Logic Monitor, SolarWinds, PRTG, Nagios, Zabbix)
Familiarity with ticketing tools (Ivanti,ServiceNow, Remedy, Jira)
Basic scripting or automation exposure is an advantage

Qualifications
Certifications (preferred):
CCNA (required) :
ITIL Foundation
Willingness to work in Night Shifts

Soft Skills
Strong analytical and root‑cause problem-solving ability
Transparent verbal and written communication skills
Ability to handle pressure during high‑severity incidents
Proactive mindset and ownership of issues till resolution
Team player with mentoring capabilities - Nice to Have
Experience in Managed Services / ISP / Enterprise NOC

📌 Noc Engineer Hyderabad
🏢 C1
📍 Hyderabad