We are seeking a dedicated and skilled Process Associate for our International BPO operations in Maharashtra. The ideal candidate will play a crucial role in delivering exceptional customer support through voice processes, ensuring that our clients receive the highest level of service. As a Process Associate, you will be responsible for handling customer inquiries, resolving issues, and providing information about our services. You will work closely with team members to meet performance targets and contribute to the overall success of the organization.

Key Responsibilities:
- Manage inbound and outbound calls to assist customers with their queries and concerns.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Resolve customer complaints efficiently and effectively, ensuring a positive experience.
- Maintain detailed records of customer interactions and transactions.




- Collaborate with team members to achieve departmental goals and improve service delivery.
- Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills:
- Proven experience in an International BPO workplace, particularly in a voice process role.
- Strong communication skills, both verbal and written, with a focus on customer interaction.
- Ability to handle challenging situations with professionalism and empathy.
- Familiarity with customer support software and tools is a plus.
- A proactive approach to problem-solving and a commitment to delivering quality service.

If you are passionate about customer service and have the required experience, we encourage you to apply for this exciting opportunity to join our dynamic team.

📌 Process Associate - International BPO (Pune)
🏢 MYNDGATE CONSULTING
📍 Pune