We are seeking a dedicated and skilled Process Associate for our International BPO operations in Maharashtra. The ideal candidate will have a strong background in customer service and voice support, ensuring that our clients receive the highest level of service and satisfaction. As a Process Associate, you will be responsible for handling customer inquiries, providing solutions, and maintaining a positive relationship with clients.

Key Responsibilities:
- Manage incoming calls and customer inquiries with professionalism and efficiency.
- Provide accurate information and solutions to customer issues, ensuring a high level of customer satisfaction.
- Document customer interactions and maintain records of customer feedback.
- Collaborate with team members to improve processes and enhance service delivery.




- Participate in training sessions to stay updated on product knowledge and customer service techniques.

Required Skills:
- Proven experience in customer service, preferably in an international BPO setting.
- Strong communication skills, both verbal and written.
- Ability to handle challenging situations with a calm and positive demeanor.
- Proficiency in using customer service software and tools.
- A team player with a proactive approach to problem-solving.

If you are passionate about delivering exceptional customer service and meet the experience requirements, we encourage you to apply for this exciting prospect to join our dynamic team.

📌 Process Associate - International BPO (Pune)
🏢 MYNDGATE CONSULTING
📍 Pune