Your primary objective will be to ensure that our operations run efficiently, accurately and independently.

Key Responsibilities

1. Inventory Management

- Take complete ownership of inventory management across raw materials, components, work-in-progress and finished goods.
- Maintain accurate inventory records and ensure system stock matches physical stock.
- Establish inventory tracking, reconciliation and audit mechanisms.
- Monitor stock movement, consumption, adjustments and material wastage.
- Define minimum stock levels, reorder points and inventory replenishment requirements.
- Identify inventory discrepancies, pilferage, dead stock and operational leakage.
- Coordinate with the procurement and production teams to ensure material availability.
- Ensure inventory data is updated regularly and accurately.

2. Dispatch & Order Fulfilment

- Manage the complete order fulfilment process from order allocation to final dispatch.
- Ensure orders are picked, packed and dispatched within defined timelines.
- Establish daily dispatch targets and monitor their achievement.
- Coordinate with the production and warehouse teams to ensure timely order readiness.
- Monitor pending orders, dispatch delays and incorrect shipments.
- Ensure order accuracy, packaging standards and fulfilment quality.
- Coordinate with logistics and shipping partners to resolve delivery and pickup issues.
- Develop systems to improve fulfilment speed and reduce dispatch errors.

3. Returns & Reverse Logistics

- Take ownership of the complete returns and reverse logistics process.
- Track returned, undelivered, damaged and exchanged orders.
- Establish processes for receiving, inspecting and classifying returned products.
- Coordinate with the customer support team for return-related resolutions.
- Ensure returned inventory is properly inspected and accounted for.
- Identify recurring reasons for returns,



RTOs and delivery failures.
- Work on reducing return-related losses and improving recovery of returned inventory.
- Maintain accurate records of return rates, product damages and associated costs.

4. Vendor Management

- Manage relationships and operational coordination with logistics, packaging and other service vendors.
- Ensure vendors meet agreed service levels, timelines and quality standards.
- Track vendor performance, delays, discrepancies and service issues.
- Coordinate vendor onboarding, documentation and operational requirements.
- Maintain vendor records, rate cards and performance reports.
- Identify opportunities to optimise vendor costs without compromising service quality.
- Resolve vendor-related escalations and ensure timely closure of issues.
- Build accountability through defined SLAs and periodic performance reviews.

5. Process Development & Automation

- Design, document and implement SOPs across inventory, dispatch, returns and vendor management.
- Build operational dashboards and daily MIS reports.
- Introduce checks and controls to minimise manual errors and operational leakage.
- Identify repetitive tasks that can be automated through technology and software.
- Establish clear ownership, escalation matrices and accountability mechanisms.
- Continuously improve operational efficiency, turnaround times and cost structures.
- Ensure processes are documented and do not depend on individual employees.

6. Team & Operational Management

- Manage and coordinate the inventory, warehouse and dispatch teams.
- Define clear responsibilities and performance expectations for team members.
- Monitor daily execution, productivity and adherence to SOPs.
- Conduct regular operational reviews and resolve execution bottlenecks.
- Build a disciplined and accountable working setting.
- Ensure day-to-day operations continue smoothly without constant managerial or founder intervention.

📌 Operations Manager (Noida)
🏢 Narender Kumar Gulati
📍 Noida