Job Title: Trainer

Department: Training & Development / Sales Training

Location: Corporate Office Healthcare, Gurgaon.

Experience: 3-5 Years

Key Areas of Responsibility:

Training Design & Content Development

- Develop engaging digital and print training materials, including videos, manuals, and presentations.
- Maintain updated training curriculum, SOPs, and content repositories.

Training Delivery & Skill Enhancement

- Conduct classroom-style seminars, product orientations, and sales technique sessions.
- Facilitate role-plays and simulation activities to build interpersonal skills such as negotiation, teamwork, and conflict resolution.
- Ensure all new hires complete basic sales and communication training.
- Conduct Sales Team refreshers viz-a-viz handle the Learning Platform for assessment purposes.

Capability Building & Performance Evaluation

- Identify individual and team-level skill gaps and design targeted training plans.
- Schedule and execute regular monthly/quarterly training programs.
- Coordinate mentorship and on-the-job coaching with managers, especially for difficult customer scenarios.
- Evaluate training effectiveness through performance improvements, assessments,



and client feedback.

Collaboration & Coordination

- Work closely with Sales, CRM, Customer Service, and Operations teams to align training with business needs.
- Support new customer service representatives through structured induction and mentoring.
- Support Product Management team with B2B & B2C events.

Field Work

- Travel to current joiner’s region to identify gaps/on job trainings to suggest and incorporate changes in training needs basis market needs and updates ( ideally 5-7 days a month )

Qualification, Experience & Skills:

- Graduate in B.Sc / B.Pharma / Education / HR or a relevant field.
- 3-5 years of experience as a Trainer or in a similar training role.
- Experience in sales or customer service will be an added advantage.
- Knowledge of Learning Management Systems (LMS) and interactive training formats.
- Solid communication, presentation, and facilitation skills.
- Ability to design creative, engaging, and impactful training modules.
- Additional certifications in training & development will be a plus.

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