Role Definition

The Project Manager (Implementation - Business Central) is accountable for the day-to-day execution and success of individual Business Central implementation projects for North America clients, delivered from India. Positioned under the Project Delivery Head, this role translates strategy into operational execution, ensuring projects are delivered on time, within scope, at high quality, and with strong governance.

The PM acts as the bridge between clients, consultants (functional technical), solution architects, and delivery leadership. They own execution governance, maintain stakeholder alignment, and drive the team toward successful delivery while ensuring client satisfaction and enabling repeat business.

Timings : 2:30 pm IST - 11:30 pm IST

Core Responsibilities 1. Project Planning Initiation

- Lead client scoping workshops (with Solution Architects).

- Prepare Project Charter, WBS, and detailed project plans.

- Define deliverables, acceptance criteria, and timelines with clients and delivery teams.

- Conduct internal and client-facing project kick-offs.

2. Execution Governance
- Manage daily activities of functional and technical consultants.

- Track milestones and deliverables against the baseline schedule.

- Enforce peer review and client approval before moving between phases.

- Lead weekly status calls and Steering Committee reviews.

3. Risk Issue Management
- Maintain RAID logs (Risks, Assumptions, Issues, Dependencies).

- Proactively identify risks such as scope creep or delivery delays.

- Resolve operational risks and escalate major risks to Delivery Head.

- Conduct RCA (Root Cause Analysis) on critical issues.

4. Financial Control
- Track budget vs actuals in real-time.

- Approve timesheets and minor variances (

- Optimize offshore-onsite mix to improve cost efficiency.

- Report any deviations beyond tolerance immediately.

5. Client Relationship
- Act as single point of contact for daily client interactions.

- Align client expectations with agreed contractual scope.





- Handle escalations up to defined threshold before involving leadership.

- Build trust for upsell/cross-sell opportunities.

6. Quality Compliance
- Enforce Microsoft Success by Design framework.

- Ensure FDDs, UAT scripts, release notes meet standards.

- Enforce CCB (Change Control Board) approvals for deviations.

7. Team Leadership
- Lead project teams of 5-20 consultants.

- Conduct stand-ups (Agile) or checkpoint meetings (Waterfall).

- Motivate, mentor, and resolve conflicts within the team.

- Support consultants in certification and skill development.

8. Adoption Closure
- Oversee UAT, training, cutover, and hypercare phases.

- Ensure smooth transition to Support Head / PM (Support).

- Conduct lessons-learned workshops and knowledge transfer.

Key Result Areas (KRAs)

- Delivery Success

- Client Satisfaction

- Quality

- Risk Management

- Team Engagement

- Growth Enablement

Key Performance Indicators (KPIs)

- Delivery

- Financial

- Client Success

- Quality

- Risk

SLAs (Service Level Agreements) Internal

- RAID log updated weekly.

- Weekly dashboards to Project Delivery Head.

- Resource requests processed 5 business days.

Client-Facing
- Weekly status reports (by Friday EOD EST).

- Escalation response 4 hours; resolution plan 48 hours.

- UAT issues acknowledged 1 business day.

Quality
- 100% deliverables peer-reviewed before submission.

- Zero Sev-1 defects in hypercare.

Skillset Requirements Technical

- Strong knowledge of D365 BC modules (Finance, SCM, Manufacturing).

- Familiarity with extensions, APIs, ISV integrations, Power Platform.

- Proficient with Azure DevOps, MS Project, JIRA.





Project Management
- Robust planning, budgeting, scheduling, and governance.

- Skilled in Agile, Waterfall, and Hybrid delivery models.

Leadership Soft Skills
- Team motivation and conflict resolution.

- Robust client communication and expectation management.

- Negotiation and escalation handling.

Certifications Qualifications

- Mandatory: PMP or PRINCE2 Practitioner, Microsoft Certified: D365 BC Functional Consultant Associate.

- Preferred: ITIL Foundation, Agile/Scrum Master, Dynamics 365 Fundamentals (ERP).

Documentation Requirements

- Project Charter, WBS, RAID logs.

- Weekly reports dashboards.

- Change request logs, issue trackers.

- Budget vs actuals tracking.

- Lessons-learned documents.

Reporting Responsibilities

- Weekly project updates Project Delivery Head.

- Monthly financial summaries PMO/Finance.

- Steering Committee decks client sponsors.

- Immediate escalation of critical risks/issues.

Best Practices Tools

- Frameworks: Microsoft Sure Step, Success by Design, Agile Scrum.

- Tools: Azure DevOps, MS Project/Project Ops, Power BI.

- Governance: Change Control Boards, Steering Committees, retrospectives.

- Quality Gates: Design review, UAT readiness, go-live readiness.

Approval Workflow

- Financial: Approve within budget; escalate >5% variance.

- Change Requests: Approve CRs

- Resource: Approve allocations within team; escalate new resource requests.

- Deliverables: Approve all deliverables before client submission.

Mentorship Responsibilities

- Coach consultants in project execution and governance.

- Provide shadowing for future PM talent.

- Conduct retrospectives lessons learned.

- Encourage and track consultant certifications.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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