Job Summary

Position Title: Customer Support Executive - L1 Technical Support

Experience Required: 1-2 years

Location: Byculla

Role Overview We are seeking a proactive and customer-focused L1 Technical Support Executive to join our support team. The ideal candidate will provide timely and effective assistance to customers, resolving technical queries and ensuring high customer satisfaction.

Responsibilities

- Handle 35-40 customer calls per day with proper resolution.
- Provide technical support for computers, operating systems (Windows Mac), and software issues.
- Communicate effectively with customers in English and Hindi (other South Indian languages are an added advantage).
- Record and maintain accurate logs of customer interactions and resolutions.




- Escalate unresolved issues to higher-level support teams when necessary.
- Ensure compliance with company policies and service standards.

Requirements

- Ability to handle high call volumes efficiently and professionally.
- Minimum 1-2 years of customer support experience.
- Solid communication skills in English Hindi.
- Basic technical knowledge of computers, OS, and troubleshooting across Windows Mac platforms.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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