Responsibilities

- Handle emails as per SOP with accurate responses
- Manage WhatsApp queries and ensure timely and professional communication
- Process Interactive Voice Response data (download, transcript, and callback where required)
- Check and act on queries received daily across multiple modes of communication
- Handle recent user onboarding calls and route cases as per SOP
- Update Case Board (CB) and maintain accurate records
- Upload maintain proper documentation (naming, saving, zipping, CSV creation, etc.)
- Ensure all tasks are completed within defined TAT and without errors

Qualifications

- Graduation or above (any additional certification/course will be an added advantage)

Requirements

- 0-2 years of experience in customer service/operations (freshers can be considered)
- Good written and verbal communication skills




- Ability to follow SOPs strictly without deviation
- Strong attention to detail and accuracy
- Basic understanding of handling emails, calls, and documentation
- Ability to work in a TAT-driven environment
- Basic knowledge of Excel and operational tools
- Tech-savvy and comfortable working on multiple systems
- Willingness to learn and adapt to process requirements

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Executive - (Case & Communications Management) (Mumbai)
🏢 Rapsys Tech Solutions
📍 Mumbai