IT Operations Manager Systems

This is an opportunity to lead a critical IT Operations function within a leading global investment and technology firm, owning AV, Data Center, and operations excellence for a high-impact global business.

Job Details

- Position Type: Permanent Manager
- Mode of Interview: Virtual
- Experience: 12-15 yrs
- Work Mode: Hybrid
- Skills: AV/VVE Operations Large-Scale Event Support, Data Center Operations (Inventory, Budget, STPI/SEZ Compliance), People Management, Team Building, IT Service Management, Project Management, KPI Definition, Process Improvement, Vendor Stakeholder Management

Key responsibilities

- Leading and developing teams across AV/VVE, Data Center, inventory, and IT Finance operations.
- Managing AV/VVE operations, including meeting-room technology and support for large-scale and custom events.
- Leading Data Center operations, including inventory and budget control, STPI/SEZ compliance, and vendor and contract management.
- Driving project management and IT service management, including budgeting and planning.
- Staying close to day-to-day operations, escalations, service performance, and process improvements.
- Defining and monitoring KPIs, improving service quality, identifying process gaps, strengthening documentation, and driving automation.
- Collaborating with global engineering, SRE, Helpdesk, project, support, and vendor teams.

Role requirements

- 12-15 years of experience in IT operations,



with proven experience managing AV/VVE operations, including meeting-room technology and large-scale/custom events.
- Experience leading Data Center operations, including inventory and budget control, STPI/SEZ compliance, and vendor and contract management.
- Solid people-management experience, with a track record of building and developing high-performing, cross-functional teams.
- Expertise in project management and IT service management, including budgeting and planning.
- Ability to remain close to day-to-day operations, escalations, service performance, and process improvements.
- Experience defining and monitoring KPIs, improving service quality, identifying process gaps, strengthening documentation, and driving automation.
- Strong communication, stakeholder-management, analytical, and problem-solving skills.
- Ability to collaborate with global engineering, SRE, Helpdesk, project, support, and vendor teams.
- Experience managing global Unified Communications operations (preferred).
- Experience working in a large, global organization (preferred).
- ITIL, PMP, or related industry certifications (preferred).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IT Operations Manager - Systems (Hyderabad)
🏢 The Edge Partnership
📍 Hyderabad