Primary Responsibilities:

- Research Strategy and Planning
- Define and lead research strategies aligned to product priorities and roadmap decisions
- Identify key knowledge gaps and opportunities across complex enterprise workflows
- Design and execute mixed-method research (qualitative and quantitative)
- Advocate for user-centered thinking across cross-functional teams

- User Research Execution

- Conduct a wide range of research methods, including:
- In-depth interviews and contextual inquiry
- Usability testing (moderated and unmoderated)
- Concept and prototype validation
- Surveys and quantitative studies

- Synthesize findings into clear insights, themes, and prospect areas
- Translate insights into actionable recommendations for product and design teams
- Advocate for ethical research practices, privacy, and compliance

Insight Generation and Storytelling
- Deliver compelling research artifacts such as:
- Research reports and executive summaries
- Personas and journey maps
- Experience principles and opportunity frameworks

- Communicate findings effectively to influence product strategy and prioritization
- Connect research insights to business outcomes, KPIs, and UX quality metrics

AI, Data Emerging Research Practices
- Conduct research on AI-driven experiences (e.g., copilots, automation, decision support tools)
- Evaluate trust, explainability, and user adoption of AI systems
- Use AI-assisted tools for synthesis, pattern recognition, and insight generation
- Partner with data teams to triangulate behavioral analytics with user research

Cross-Functional Collaboration
- Partner with Product Managers to define hypotheses and validate product direction
- Collaborate with designers to inform interaction and experience decisions
- Align with engineering and data science to ensure feasibility and measurement
- Mentor designers and junior researchers on research methods and best practices

Operational Excellence ResearchOps
- Contribute to research processes, templates, and standards




- Support participant recruitment strategies and vendor partnerships
- Help scale research practices through reusable frameworks, libraries, and insights repositories

Required Qualifications:
- Bachelor''s or master''s degree in computer science, Engineering, or a related field
- 5+ years of experience in UX Research, Human Factors, or related field
- Demonstrated experience in enterprise or complex software environments
- Experience influencing product and design decisions through research insights
- Solid expertise in qualitative and quantitative research methods
- Familiarity with regulated domains (e.g., healthcare, finance, compliance-driven systems)
- Proven ability to independently plan, execute, and synthesize research
- Proven solid storytelling and communication skills across technical and non-technical audiences

Core Skills:
- Systems thinking and service design mindset
- Stakeholder influence and facilitation
- Data storytelling and visualization
- Research Ops and scaling research practices

Preferred Qualifications:
- Experience researching AI-powered or data-intensive applications
- Experience supporting design systems with research-backed usability standards
- Experience evaluating trust, transparency, and usability of AI systems
- Experience contributing to research strategy at a program or portfolio level
- Experience working in Agile or PI planning environments
- Background in behavioral science, HCI, cognitive psychology, or related disciplines
- Familiarity with accessibility standards (WCAG) and inclusive research practices

AI-Enabled Research Capabilities:
- Prompting and AI-assisted synthesis (e.g., clustering insights, summarizing interviews)
- Using AI tools for rapid analysis of qualitative data sets
- Evaluating human-AI interaction patterns and feedback loops

Tools Skills (Desired):
- Research Platforms Tools
- User research platforms: Dscout, UserTesting, UserZoom, Maze, Optimal Workshop
- Survey tools

- Design Collaboration

- Figma (Make, FigJam), Miro, Mural for synthesis and workshops

📌 Senior UX CX Designer - UX Researcher (Noida)
🏢 Optum
📍 Noida