07 Nov
|
Pacific World Foundation
|
Delhi
07 Nov
Pacific World Foundation
Delhi
Role & responsibilities
- Handle incoming customer calls and address queries in a skilled and courteous manner.
- Communicate effectively with Bengali-speaking customers and provide appropriate assistance.
- Understand customer concerns and provide timely resolutions.
- Maintain accurate records of customer interactions, queries and feedback.
- Escalate complex issues to the concerned departments whenever required.
- Ensure customer satisfaction through effective follow-ups and communication.
- Adhere to company policies, service standards and calling protocols.
Preferred candidate profile
We are looking for a customer-oriented and enthusiastic Customer Care Executive who can communicate fluently in Bengali and English/Hindi. The candidate will be responsible for handling customer queries, providing relevant information, resolving concerns and ensuring a positive customer experience through effective communication.
📌 Customer Care Executive (Delhi)
🏢 Pacific World Foundation
📍 Delhi