ROLE OVERVIEW

The Client Servicing Manager will manage client relationships, oversee end-to-end influencer marketing campaigns, and lead a team of Influencer Marketing Executives.

The ideal candidate has robust client servicing skills, campaign management expertise, and the ability to lead a team independently while ensuring timely, successful campaign delivery.

KEY RESPONSIBILITIES

Client Servicing & Account Management

- Serve as the primary point of contact for assigned clients
- Understand client briefs, campaign objectives, budgets and expectations
- Manage client communication, meetings, feedback and approvals
- Build and maintain strong client relationships to drive retention and repeat business
- Identify opportunities for account growth and upselling

Influencer Marketing Campaign Management

- Oversee end-to-end execution of influencer marketing campaigns
- Develop campaign execution plans, timelines and deliverables
- Supervise influencer discovery, shortlisting, negotiations and onboarding
- Ensure timely content submissions, approvals, publishing and reporting
- Monitor campaign performance and resolve execution challenges
- Ensure campaigns meet client expectations and quality standards

Team Management & Leadership

Lead and manage a team of Influencer Marketing Executives
Delegate tasks, assign campaigns and monitor execution progress

- Track team productivity, campaign timelines and individual responsibilities
- Mentor team members and improve overall execution efficiency




- Ensure accountability and seamless coordination across campaigns

Budgeting & Reporting

- Manage campaign budgets and ensure cost-effective execution
- Monitor campaign profitability and influencer-related expenses
- Prepare and oversee campaign performance reports
- Maintain campaign trackers, documentation and client updates
- Coordinate with internal finance and operations teams

REQUIREMENTS

- 25 years of experience in influencer marketing, client servicing, account management or digital marketing
- Prior experience in an influencer marketing or digital marketing agency is preferred
- Strong understanding of influencer marketing campaigns and the creator ecosystem
- Experience managing multiple clients and campaigns simultaneously
- Strong communication, negotiation and interpersonal skills
- Ability to manage and lead a team effectively
- Excellent organisational, multitasking and problem-solving abilities
- Proficiency in Google Sheets, Google Workspace and campaign reporting
- Strong command of written and spoken English
- Willingness to work from our Kochi office

PREFERRED QUALIFICATIONS

- Experience handling regional and national brand campaigns
- Familiarity with South Indian influencer markets, especially Malayalam, Tamil, Telugu and Kannada
- Experience managing influencer marketing executives or campaign execution teams
- Understanding of campaign budgeting, creator negotiations and profitability

📌 Client Servicing Manager- influencer Marketing (Kochi)
🏢 Zapplr Ventures
📍 Kochi