- Administration and maintenance of the NinjaOne Remote Monitoring and Management(RMM) environment across customer endpoints.
- Monitor endpoint health, alerts, system performance, availability, and identified failures using NinjaOne.
- Monitor and remediate issues related to NinjaOne agents, device communication, monitoring policies, patching, and endpoint management.
- Responsible for configuring and maintaining Windows OS and third-party application patching, including patch policies, schedules, deployment status, and compliance reporting. NinjaOne supports scheduled deployment, customizable patch policies, real-time patch status, and reporting.
- Troubleshoot patch scan failures, patch installation failures, reboot dependencies, offline endpoints, and other patch-related exceptions. These are directly relevant to your current workplace, where scan failures and patch failures are being handled through Ninja.
- Hands-on experience with key NinjaOne capabilities such as:
- Endpoint/Device Management
- Agent deployment and management
- Monitoring and alerting
- Patch Management
- Software deployment
- Remote Access
- Scripting and Automation
- Reporting
- IT Asset Management

- Configure and fine-tune monitoring policies, alert conditions, thresholds, and automated remediation workflows based on operational requirements.
- Develop and maintain automation scripts, particularly PowerShell, for endpoint administration, remediation, software deployment, and repetitive operational activities.
- Experience working with NinjaOne APIs and third-party integrations would be an advantage. NinjaOne provides public API documentation and supports integration capabilities.
- Perform remote troubleshooting and remediation of Windows desktops, laptops, and servers through NinjaOne.
- Monitor device inventory and maintain endpoint information for managed environments.
- Work with Service Desk, Infrastructure, and Security teams for incident resolution and endpoint-related issues.




- Investigate recurring alerts and failures, identify patterns, and recommend opportunities for automation and permanent remediation.
- Create and maintain technical documentation, SOPs, troubleshooting guides, and knowledge-base articles.
- Generate weekly and monthly operational reports covering patch compliance, endpoint status, failures, remediation activities, and other required metrics.
- Train and mentor support engineers on effective usage of NinjaOne, patch troubleshooting, remote management, and standard operational procedures.

Required Technical Skills

- Hands-on administration experience with NinjaOne RMM.
- Strong understanding of Windows Server and Windows Desktop administration.
- Good knowledge of endpoint monitoring, alert management, patch management, software deployment, and remote troubleshooting.
- Good working knowledge of PowerShell scripting and automation.
- Understanding of Windows services, Event Viewer, performance monitoring, networking, and endpoint troubleshooting.
- Experience troubleshooting patch scan, deployment, installation, reboot, and compliance issues.
- Knowledge of REST APIs and third-party tool integrations.
- Familiarity with Microsoft 365, Active Directory, Intune, and endpoint/security tools is desirable.
- Strong incident troubleshooting, root-cause analysis, documentation, and communication skills.

Preferred Experience

- Previous experience with other RMM platforms such as Kaseya VSA, ConnectWise Automate, Datto RMM, or N-able would be an advantage.
- Experience working in an MSP / Managed Services environment supporting multiple customer environments.
- Experience building automation-first remediation and reducing repetitive RMM-generated tickets.
- Ability to analyze recurring patch failures and develop corresponding KBAs, scripts, policies, or automated remediation.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 TECHNICAL LEAD - Other Monitoring Tools (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru