Role & responsibilities
- Be responsible for delivering a high quality, customer-driven, support service to resolve customer enquiries at the first point wherever possible.
- Demonstrates confidence and willingness to resolve customer requests or queries.
- Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially significant during each customer support engagement.
- Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer.
- Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving agreed operational targets.
- Can interact effectively with the personnel, tools & resources in the Customer Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
📌 Job Title: Analyst/Sr. Analyst (Indore)
🏢 TP
📍 Indore