1. Job PurposeTo handle customer enquiries, provide excellent customer service, generate sales opportunities, convert leads into customers, resolve customer complaints, and maintain long-term customer relationships.

- 2. Key Roles & ResponsibilitiesA. Customer SupportHandle incoming customer calls, WhatsApp messages, emails and website enquiries.
- Respond to customer questions regarding products, services, pricing and orders.
- Resolve customer complaints and service-related issues.
- Provide order status, delivery updates and payment assistance.
- Follow up with customers to ensure satisfaction.
- Maintain customer records and enquiry history.
- Escalate complex issues to the concerned department.
- B. Sales & Lead GenerationContact potential customers and explain company products and services.
- Generate leads through inbound enquiries, outbound calls and WhatsApp.
- Convert enquiries into confirmed orders and sales.
- Follow up with interested and inactive customers.
- Explain product features, pricing,



offers and advantages.
- Identify upselling and cross-selling opportunities.
- Achieve monthly sales targets.
- Maintain a sales pipeline and update lead status.
- C. Customer Relationship ManagementBuild and maintain strong customer relationships.
- Understand customer requirements and recommend suitable solutions.
- Conduct regular follow-ups with existing customers.
- Encourage repeat purchases and customer retention.
- Collect customer feedback and suggestions.
- Maintain a professional and customer-friendly approach.
- D. CRM & ReportingUpdate customer details in CRM or company software.
- Maintain daily call and enquiry reports.
- Track leads, conversions and pending follow-ups.
- Maintain records of orders, complaints and resolutions.
- Submit daily, weekly and monthly performance reports.

📌 Internship Trainee (Mumbai)
🏢 Allmart Ecommerce
📍 Mumbai