We are looking for an experienced and proactive Service Coordinator to manage day-to-day service operations, customer coordination, technician scheduling, installation planning, and after-sales support.

The candidate will act as a key point of contact between customers, service technicians, service partners, and internal departments to ensure timely execution of service activities and customer satisfaction.

- Coordinate with customers for service requests, delivery schedules, installation planning, and after-sales support.
- Schedule and coordinate technician and service partner visits.
- Monitor daily service activities, installation schedules, and pending complaints.
- Coordinate with internal departments such as Production, Purchase, Design, Operations, and Admin.
- Prepare and maintain daily service reports and monthly MIS reports.
- Follow up on customer complaints and ensure timely resolution.
- Coordinate travel, accommodation, and other arrangements for technicians.
- Attend daily coordination meetings and update service schedules.
- Maintain proper documentation of service calls, technician visits, customer communications, and service activities.
- Ensure smooth execution of installation, maintenance, and troubleshooting activities.
- Excellent communication and customer-handling skills.




- Strong coordination, planning, and scheduling abilities.
- Good knowledge of MS Excel, MS Word, and email communication.
- Ability to prepare MIS reports and maintain service records.
- Robust follow-up and problem-solving skills.
- Ability to coordinate with multiple departments and technicians.
- Good understanding of HVAC / RAC systems.
- Practical knowledge of three-phase electrical systems.
- Ability to manage multiple tasks and meet deadlines.
- Timely completion of service and installation schedules.
- Effective coordination of technician visits.
- Timely resolution of customer complaints.
- Accurate and timely submission of MIS reports.
- Proper maintenance of service documentation.
- Customer satisfaction and effective interdepartmental coordination.
- Good technical knowledge of Refrigeration and Air Conditioning (RAC) systems.
- Practical understanding of three-phase electrical systems.
- Experience in coordinating service technicians, installations, maintenance, and troubleshooting activities.
- Diploma or Degree in Mechanical Engineering or Electrical Engineering.
- Minimum 3 years of experience in Service Coordination or a similar technical role.

📌 Service Coordinator (Mumbai)
🏢 Teamspace Financial Services Private
📍 Mumbai