Industry: E-commerce & Online Retail

Job Category: Customer Support / Telecalling

Job Location: Work From Home (Noida / Delhi NCR Preferred)

Employment Type: Part-Time / Internship

Experience: Freshers & Experienced Candidates

Working Hours: 4 Hours per Day, 6 Days a Week

Stipend / Salary: ₹5,000–₹8,000 per month

Openings: 1

Joining: Immediate

About the CompanyMatrikava Home, a brand under Matrikava Global, is a growing e-commerce business offering home essentials, lifestyle, wellness, and utility products to customers across India through our online store, www.matrikavaglobal.com.

We are looking for a dedicated, confident, and customer-focused COD Order Verification & Customer Support Executive to manage customer communication, verify online orders, and help improve successful delivery rates while minimizing Return-to-Origin (RTO) shipments.

Key Responsibilities1. COD Order Verification

- Make outbound calls to customers who place Cash on Delivery (COD) orders through our Shopify store.
- Confirm customer identity, product details, order quantity, and total payable amount.
- Verify whether customers genuinely intend to receive their orders.
- Identify duplicate, incorrect, or unwanted orders before dispatch.

2. Address & Delivery Confirmation

- Verify complete delivery addresses, PIN codes, landmarks, and contact details.
- Ensure customers understand the COD payment amount and delivery process.
- Identify incorrect or incomplete addresses and coordinate corrections.
- Confirm customer availability to receive shipments.

3. Customer Follow-ups & RTO Prevention

- Follow up with customers who do not answer initial verification calls.




- Identify potential delivery issues and escalate them promptly.
- Coordinate with the internal operations team to reduce unnecessary shipments and RTO losses.
- Assist customers with order-related questions, delivery concerns, and cancellation requests.

4. Order Management & Reporting

- Update order verification status and remarks in Shopify or the assigned tracking system.
- Maintain accurate daily calling records using Google Sheets.
- Track confirmed, unconfirmed, cancelled, and unreachable orders.
- Prepare daily reports covering calls made, orders verified, customer responses, and pending follow-ups.
- Coordinate with the fulfillment team to ensure only approved COD orders proceed for dispatch.
- Required Skills & QualificationsExcellent verbal communication skills in Hindi; basic English communication preferred.
- Confident and professional telephone etiquette.
- Positive listening, problem-solving, and customer-handling abilities.
- Basic knowledge of computers, Google Sheets, and online platforms.
- Ability to maintain accurate records and follow standard operating procedures.
- Reliable internet connection and a quiet environment for customer calls.
- Self-disciplined, punctual, and capable of working independently.

Preferred but Not Mandatory:

- Previous experience in telecalling, customer support, BPO, or e-commerce operations.




- Familiarity with Shopify, Cash on Delivery orders, or logistics operations.
- Experience handling customer verification or delivery-related follow-ups.

Freshers and college students are encouraged to apply. Training will be provided.

- Key Performance ExpectationsContact new COD customers promptly during assigned working hours.
- Maintain accurate verification records for every assigned order.
- Complete scheduled customer follow-ups.
- Ensure address and order details are properly verified before dispatch approval.
- Contribute to reducing avoidable RTO shipments and improving successful delivery rates.
- Submit accurate daily activity reports.
- What We OfferWork-from-home opportunity with defined working hours.
- Monthly compensation of ₹5,000–₹8,000 based on experience and performance.
- Hands-on exposure to Shopify and e-commerce operations.
- Training in order management, customer support, and logistics coordination.
- Internship completion certificate for eligible interns.
- Opportunity for long-term employment and growth into an E-commerce Operations Executive position based on performance and business requirements.

How to ApplyInterested candidates should share:

1. Updated resume.
2. Current location.
3. Previous telecalling or customer support experience, if any.
4. Availability and preferred working hours.
5. A short voice introduction in Hindi.

Website: www.matrikavaglobal.com

Company: Matrikava Global

Position: COD Order Verification & Customer Support Executive

Join Matrikava Home and help us build a reliable, customer-focused e-commerce experience.

📌 COD Order Verification Executive (India)
🏢 Matrikava Global
📍 India