- Roles & Responsibilities1. Team Management & LeadershipHandle and monitor the daily activities of the telecalling team.
- Allocate daily calling targets to team members.
- Monitor individual and team performance.
- Conduct daily team meetings and provide performance feedback.
- Motivate team members to achieve daily, weekly, and monthly targets.
- Manage team attendance, weekly offs, and leave schedules.
- Ensure proper shift planning and manpower availability.
- 2. Telecom Sales & Broadband TelecallingDrive B2C broadband and internet package sales through telecalling.
- Explain internet plans, speed, pricing, offers, and installation charges to customers.
- Generate new leads and convert them into broadband connections.
- Follow up with interested customers and close sales.
- Monitor daily sales achievements and conversion ratios.
- Ensure the team achieves assigned sales targets.
- 3. Payment Follow-ups & CollectionsMonitor daily customer payment follow-ups.
- Ensure pending and overdue payments are collected on time.
- Allocate payment follow-up lists to team members.
- Track daily payment collection targets and achievements.
- Follow up with customers regarding monthly broadband bills and renewals.
- Maintain payment collection reports and share daily updates with management.




- Coordinate with the Accounts and Operations teams regarding payment issues.
- 4. Customer Handling & Service CoordinationHandle escalated customer complaints and service-related queries.
- Coordinate with the Technical and Installation teams for pending customer requests.
- Ensure proper follow-up on recent connections, installation status, and service issues.
- Maintain good customer relationships and improve customer satisfaction.
- Support the team in handling difficult customer conversations.
- 5. Daily Target & Performance MonitoringSet daily calling, sales, and payment collection targets.
- Monitor daily calls, connected calls, leads, conversions, and payment collections.
- Prepare daily team performance reports.
- Identify low-performing employees and guide them to improve.
- Track weekly and monthly target achievements.
- Submit daily MIS reports to management.
- 6. Attendance, Weekly Offs & Leave ManagementMonitor daily team attendance and punctuality.
- Prepare and manage weekly-off schedules.
- Coordinate employee leave requests and approvals as per company policy.
- Ensure sufficient manpower is available during all shifts.
- Plan backup arrangements for employee absences.
- Maintain proper attendance and leave records.

📌 Telecalling Team Leader (Hyderabad)
🏢 Infonet Online Solutions Private
📍 Hyderabad