Job Title: Customer Relationship Officer

Experience: Minimum 2 Years

Industry: Hospitality / Hotels / Vacation Rentals

Job Description:

We are looking for a proactive and customer-focused Customer Relationship Officer to manage guest interactions, build robust customer relationships, and generate bookings through calls and follow-ups.

Key Responsibilities:

- Handle customer inquiries through calls, WhatsApp, and other communication channels.
- Convert inquiries into confirmed bookings through effective sales techniques.
- Build and maintain strong relationships with existing and prospective guests.
- Follow up with leads and drive booking conversions.
- Assist guests with booking-related queries and provide excellent customer service.

Required Skills:

- Minimum 2 years of experience in customer relationship management or sales, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong sales, negotiation, and booking conversion abilities.
- Customer-centric approach with good follow-up skills.
- Ability to handle calls confidently and achieve sales targets.

📌 Customer Relations Officer (Jaipur)
🏢 Zivana By Peace House
📍 Jaipur