Required Skills

- 8+ years of experience supporting enterprise NOC environments, preferably across 100+ remote locations.
- Strong knowledge of TCP/IP, OSI Model, Routing & Switching, VLANs, Subnetting, DNS, DHCP, VPN, Wireless Networking, and ISP Connectivity.
- Hands-on experience with Cisco networking technologies (Huawei experience is a plus).
- Experience supporting store/branch infrastructure in retail, restaurant, hospitality, or other distributed enterprise environments.
- Experience with VoIP, SIP, PRI, IP Telephony, Voice Dialer systems, and troubleshooting call quality issues.
- Good understanding of Linux administration and networking concepts.
- Experience with network monitoring tools such as Zabbix, PRTG, SolarWinds, Nagios, Grafana, or similar NMS solutions.
- Experience with ServiceNow or other ITSM/ticketing tools.
- Knowledge of Asterisk, FreeSWITCH, or similar platforms is preferred.
- Ability to manage multiple priorities in a rapid-paced operational environment.
- Strong communication, analytical, troubleshooting, and problem-solving skills.
- CCNA , CCNP Certification

Key Responsibilities

- Monitor and troubleshoot enterprise network, server, and voice infrastructure using monitoring tools such as Zabbix,



PRTG, SolarWinds, or equivalent.
- Resolve network issues including link down, latency, packet loss, routing, switching, DNS, DHCP, VPN, wireless, and ISP connectivity.
- Support VoIP, SIP, PRI, IP Telephony, Voice Dialer, SMS/Voice platforms, and related services.
- Perform basic Linux administration, log analysis, and service troubleshooting.
- Manage incidents, perform Root Cause Analysis (RCA), and escalate complex issues to L3 teams or vendors.
- Coordinate with internal teams, ISPs, telecommunications providers, field engineers, and third-party vendors to ensure timely issue resolution.
- Support infrastructure deployments, new site/store openings, and network changes.
- Maintain incident documentation, shift handovers, and operational reports while ensuring SLA compliance.

NLB Services is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any legally protected characteristic, including disability and protected veteran status. For recruitment accommodations, contact your recruiter or [email protected].

📌 NOC Engineer (Noida)
🏢 NLB Services
📍 Noida