Role & responsibilities

- Building strong, long-term partnerships and acting as the primary point of contact for corporate accounts. Serve as the main bridge for daily client inquiries, feedback, and expectations.
- Address client concerns promptly, empathetically, manage service delays transparently, and escalate roadblocks early.
- Ensuring services are delivered on time and meet quality standards, including monitoring KPIs and SLAs.
- Identifying opportunities for additional services and developing retention strategies to reduce churn.
- Collaborating with sales, marketing, and product teams to ensure client needs are communicated and met.
- Preparing regular performance reports for management and conducting surveys to gather client feedback.

Preferred candidate profile

- Bachelors degree with 6 to 12 years of experience in client servicing, account management, or handling corporate B2B environments.
- Exceptional written and verbal communication skills with robust presentation abilities.
- High problem-solving capacity, organization, multi-tasking under tight deadlines, and emotional intelligence.

Interested candidates can call or refer to Moulika @(phone hidden).

📌 Client Service Specialist (Bengaluru)
🏢 Family Health Plan (FHPL)
📍 Bengaluru