07 Nov
|
Jobs Territory
|
Bengaluru
07 Nov
Jobs Territory
Bengaluru
Roles and Responsibilities
- Manage inbound calls from customers to resolve their queries related to financial services, insurance, and other products.
- Handle customer complaints and concerns in a professional manner, providing timely solutions and alternatives.
- Utilize CRM software to track customer interactions, update records, and generate reports on sales performance.
- Collaborate with internal teams to resolve complex issues that require escalation.
- Meet daily/weekly targets for call volume, conversion rates, and quality metrics.
Desired Candidate Profile
- 1-3 years of experience in BPO/Call Centre workplace with expertise in handling customer queries via phone or email.
- Bachelor's degree in any discipline (preferably B.Tech Computers).
- Excellent communication skills in Hindi and English language; ability to work effectively with diverse clientele.
📌 Inside Sales Executive (Bengaluru)
🏢 Jobs Territory
📍 Bengaluru