Job Summary

Serve as lead solution architect, customer design authority and final technical escalation for CCaaS.

Key Responsibilities

- Own target architecture, design governance, non-functional requirements and technology roadmap.
- Lead executive technical discussions, Microsoft escalations and major-incident architecture decisions.
- Approve changes across D365, CIJ, Copilot Studio, Dataverse, Azure integrations and communications channels.
- Own architecture risk, technical debt, scalability and resilience recommendations.
- Guide offshore architects and tower SMEs; drive cross-account reuse.

Skill Requirements

- Deep Microsoft CCaaS and Power Platform architecture.
- Cross-domain Azure, integration, data, identity, voice and observability knowledge.
- Enterprise architecture, stakeholder leadership, governance and commercial awareness.

Must Have Skill

Microsoft Dynamics 365 X++

Positive to Have Skill

Other Requirements

- Relevant Microsoft Solution Architect credentials; TOGAF useful.
- Experience leading enterprise contact-center transformation and managed support.

📌 Senior Technical SpecialistFandSCM X++ (Bengaluru)
🏢 HCLTech
📍 Bengaluru