Job Title: Associate Customer Support Voice Location: Hyderabad Salary: Fresher - 16K Approx take-home (2.56 LPA)12 Months on Paper BPO exp - 18K Approx take-home (2.87 LPA)24 Months on Paper BPO exp - 21K Approx take - home (3.21 LPA)
Language Proficiency:
- Mandatory: English & Hindi (90% volume)
- Preferred: Vernacular languages (Kannada, Tamil, Malayalam) (10% volume)
- SVAR 48 and Above
Qualifications & Applicant Specifications:
- Undergraduate/Graduate in any discipline
- Excellent Communication Skills:
- Well-articulated sentences
- Strong comprehension, expression, tone & pronunciation
- Speech clarity, perfect diction, and fluency
- Verbal: English & Hindi (primary)
Key Responsibilities:
- Handle inbound and outbound calls professionally with strong communication skills
- Adhere to login and production hours:
- Total: 10:00 hrs
- Production: 9:00 hrs
- Maintain punctuality and follow break schedules
- Shift Timings:
- Male employees: 24/7 rotational shifts
- Female employees: Rotational day shifts
- Stay updated with process knowledge and daily updates
Skills Required
- Solid verbal and written communication
- Customer-centric approach with problem-solving ability
Rounds of Interview: HR ScreeningOPs RoundSVAR AssessmentClient Round
Employment Type: Permanent.
- Working days after training: 5 days with 2 days rotational weekly off.
- Address: DivyaSree Omega Building, Block C, First Floor, Tech Mahindra LTD.
Contact Person: Tanaya Saha ((phone hidden) / (phone hidden)) Email:
[email protected]
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🏢 Tech Mahindra
📍 Hyderabad