Role & responsibilities

Key Responsibilities for Teller

Operations

Complete operational tasks efficiently and accurately.

Monitoring

Monitor processes and ensure compliance with bank standards.

Reporting

Prepare and submit required reports promptly.

Maintenance

Maintain records and ensure proper upkeep of systems and processes.

Customer Service

Manage lobby and queues for quality service. Resolve complaints within TATs, escalate as needed, and gather customer feedback. Ensure timely card loading and effective communication on complaint closures.

Sales

Identify and manage high transacting customers. Handle cash transactions, FX postings, gold sales, and prepaid cards. Act as custodian for teller box, cheque drop boxes, and vault. Ensure compliance with clearing, ATM, and large transaction processes.

Monitor high-value accounts and transactions, file AML reports, and maintain suspense accounts. Submit CBDT schedules and ensure accurate record-keeping.



Generate leads and cross-sell liability products, credit cards, gold bars, and Forex Plus cards.

Job Purpose for PB Classic

Manage Classic portfolio by acquiring current customers, deepening relationships through cross-selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Preferred candidate profile

Banking product knowledge, team management, planning and organizing, communication, awareness of banking regulations.

Graduation mandatory

Freshers can also apply

Interview Details:-

Venue:- HDFC Bank, Ground Floor, Elmar Square, No 39/4157, Mahatma Gandhi road, Ravipuram, Perumanoor, Ernakulam.

Date & Time:- 07th November 2026 (Saturday), 11 am to 2 pm contact Person:- Shaju Job (Cluster Head)

📌 Walk-In Drive For Teller / CCE and PB Classic (Kochi)
🏢 HDFC Bank
📍 Kochi