Role & Responsibilities

- Attend AMC, CAMC and breakdown service calls and ensure timely resolution of customer complaints.
- Prepare and submit detailed service reports after complaint closure.
- Generate enquiries for spare parts, services and Value Added Products (VAP).
- Coordinate with internal teams for effective troubleshooting and complaint resolution.
- Handle commissioning of new chillers.
- Achieve spare parts sales and service business targets.
- Follow up with customers for pending payments and outstanding dues.
- Provide technical training to customers and operators.
- Coordinate with vendors and contractors for chiller erection and shutdown jobs.
- Ensure proper site handover and generate enquiries for value-added products.
- Provide technical support and solutions to customers while maintaining strong relationships.
- Improve customer satisfaction to generate repeat and future business.
- Collect C-Forms, TDS documents and other required certificates from customers.

Required Qualifications & Skills

- Diploma in Mechanical Engineering.
- Experience in chiller service,



HVAC maintenance or industrial cooling systems.
- Knowledge of chiller commissioning, troubleshooting, breakdown maintenance and servicing.
- Exposure to AMC/CAMC, spare parts sales and service operations.
- Valuable customer handling, coordination and communication skills.
- Ability to manage service calls, vendors and customer requirements.

Qualified Minimum****Experience: 2+Years Skills - Chiller Service, Chiller Maintenance, HVAC, Chiller Commissioning, Troubleshooting, Breakdown Maintenance, AMC, CAMC, Preventive Maintenance, Corrective Maintenance, Spare Parts Sales, Service Engineering, Customer Support, Technical Support, Cooling Systems, Site Management, Vendor Coordination, Service Reports, Payment Follow-up.

Diploma in Mechanical Engineering

Good communication, analytical and problem-solving skills. Ability to coordinate with customers, sales and engineering teams and manage multiple tasks effectively.

Location - Rajkot,Nagpur,Bengaluru,Pune,Mumbai, Goa.

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