Mandatory Requirement: Level 5 English Communication Skills & GDS Knowledge
Location :- Gurgaon Sector 18
Shiningstars ITPL Recruitment Drive (Gurgaon)
Shiningstars ITPL is hosting a walk-in interview drive for Travel Customer Support Executives to manage our premium International Voice and Chat processes in Gurugram. We are looking for highly articulate individuals with solid domain knowledge of travel operations, ticketing tools, and global distribution systems.
Position Overview
- Profile: Travel Customer Support Executive (Voice and Chat)
- Process: Premium International Process
- Location: Gurugram
- Work Structure: 5 Days Working Week | Rotational Shifts | 2 Rotational Weeks-Off
- Transportation: Both-side cabs
- Fixed Salary: INR 30,000 CTC per month
- (negotiable based on tenure and previous components)
- Incentives: Uncapped performance incentives based on revenue and quality metrics
Key Responsibilities
- Manage end-to-end customer queries regarding international flight bookings, hotel reservations, routing, and travel itineraries via voice calls and digital chat channels.
- Utilize Global Distribution Systems (GDS) and specialised travel tools to process reservations, cancellations, re-issuances, and fare calculations.
- Troubleshoot complex real-time travel disruptions, schedule changes, and ticketing errors.
- Maintain Level 5 English linguistic standards while engaging with international clients to ensure top-tier customer satisfaction scores.
Eligibility Criteria
- Language Proficiency: Level 5 English communication skills (impeccable verbal clarity,
neutral accent, and flawless written grammar) are strictly mandatory.
- Technical Knowledge: Hands-on operational knowledge of GDS platforms (such as Amadeus, Sabre, or Galileo) and web-based travel booking applications is mandatory.
- Experience: Open to both Freshers (with certified travel/tourism education or strong theoretical tool knowledge) and Experienced travel process professionals.
- Shift Flexibility: Must be entirely comfortable working in a 24/7 rotational shift setting.
Walk-In Interview Details
- Interview Format: Direct face-to-face evaluations and live technical system testing.
How to Apply: To register your walk-in slot or submit your profile, call or share your updated resume via WhatsApp to the recruitment division:
- Contact Person: Aleesha Rahman, Lead HR
- Mobile / WhatsApp: (phone hidden)