Hiring: Manager I Quality & Training (Call / Whats app: (phone hidden))

Location: Gurgaon

Experience: 8+ Years

Qualification: Graduate

CTC: 1416 LPA

Notice Period: Maximum 30 Days

Shift: Rotational | 5 Days Working

Transport: Available

Process: International

Open Positions: 1

Job Responsibilities:

- Lead and manage Training and Quality teams, including Trainers, Quality Analysts, and QA Leads.
- Oversee new hire training, nesting, batch performance, and continuous learning initiatives.
- Drive training effectiveness, employee development, and performance improvement.
- Develop and implement quality frameworks, audit processes, and improvement plans.
- Analyze quality trends, identify root causes, and drive business KPIs.
- Collaborate with Operations and clients to improve overall process performance.




- Monitor team metrics and present performance updates during MBRs and QBRs.
- Drive process improvement projects using Six Sigma, COPC, PDCA, and RCA methodologies.

Desired Skills & Experience:

- 8+ years of experience in BPO/Customer Service, with 2–4 years in a management role.
- Solid experience handling both Training and Quality functions.
- COPC knowledge is mandatory for both Training & Quality.
- Excellent leadership, analytical, communication, and stakeholder management skills.
- Proficiency in MS Excel and PowerPoint.
- Six Sigma Green Belt certification will be an added advantage.

Interested candidates can share their updated CV. (Call / Whats app: (phone hidden))

📌 Training and Quality Manager (Gurugram)
🏢 Spes Staffing Solutions
📍 Gurugram