1. Office 365 Administration, User Support & Site Coordination – 30%

KRA: Manage Office 365 setting, user administration, and end-user/site support operations across locations.

KPI / Targets:

o Timely creation/modification/deactivation of user accounts
o Resolution of Office 365/user issues within defined TAT
o Email, Teams, OneDrive, and Outlook uptime maintained within SLA
o Proper license allocation and utilization management
o User support satisfaction and issue closure efficiency
o Timely support for HO and site operational requirements

2. Network, Firewall & IT Infrastructure Management – 30%

KRA: Manage firewall security, network connectivity, and IT infrastructure operations across locations.

KPI / Targets:

o Network uptime maintained within SLA
o Timely resolution of firewall/network connectivity issues
o Firewall rules and security configurations maintained properly
o Proper functioning of APs, switches, routers, and antivirus systems
o Timely maintenance and updates of IT infrastructure
o Boardroom and Director cabin IT setup readiness
o Preventive maintenance completed as per schedule

3. Cybersecurity, Governance, Incident & Risk Management – 15%

KRA: Ensure cybersecurity compliance, governance controls, and incident/risk management across IT operations.

KPI / Targets:





o Antivirus and endpoint security compliance maintained
o Timely patch updates and security monitoring
o Compliance with IT security policies and access controls
o Timely reporting and escalation of security incidents/vulnerabilities
o Incident reporting and issue tracking maintained properly
o Zero major audit/security observations
o Reduction in recurring operational and security issues

4. Asset, AMC & MIS Management – 15%

KRA: Manage IT assets, AMC coordination, inventory records, and operational MIS activities.

KPI / Targets:

o Proper maintenance of IT asset and inventory records
o AMC tracking and timely renewal coordination
o Vendor coordination for repairs and replacements
o Timely submission of IT MIS and operational reports
o Accuracy of inventory and operational documentation
o Minimal downtime due to AMC/vendor delays

5. Self Development & Learning – 10%

KRA: Enhance technical knowledge and infrastructure management capabilities through continuous learning.

KPI / Targets:

o Participation in technical training/certifications
o Learning new networking/security technologies
o Improvement in troubleshooting and administration skills
o Positive feedback from reporting manager

Pay: ₹500,000.00 - ₹1,000,000.00 per year

Work Location: In person

📌 Infrastructure Engineer (Mumbai)
🏢 Ajmera Group
📍 Mumbai