About Heritage Tours & Travels

Heritage Tours & Travels is an established travel and transportation company based in Thiruvananthapuram, Kerala, specializing in corporate transportation, vehicle rentals, tours and transportation coordination.

We are hiring 2 Operations & Customer Support Executives to professionally handle customer communications, vehicle bookings, driver coordination and daily transport operations.

Key Responsibilities

- Answer customer calls and booking enquiries professionally.
- Coordinate vehicle assignments, drivers, pickup schedules and trip requirements.
- Handle urgent customer concerns, including delayed pickups, unreachable drivers, vehicle breakdowns and last-minute changes.
- Communicate clearly and politely with corporate clients, customers, drivers and vehicle vendors.
- Provide vehicle quotations based on approved company rates.
- Confirm trip arrangements and proactively follow up with drivers.
- Maintain accurate booking records using Excel, WhatsApp and email.
- Coordinate with the existing office fleet team.
- Escalate major operational issues to management.
- Assist in coordinating transportation for major corporate conferences and special events.

Qualifications

Mandatory:

- Excellent spoken Malayalam and English.
- Professional, polite and confident telephone communication.
- Strong customer-handling and problem-solving skills.
- Ability to remain calm during urgent situations.
- Basic computer, Excel, WhatsApp and email skills.
- Reliable internet connectivity and a quiet home-working environment.
- Dependability, punctuality and ability to work independently.

Preferred:

- Experience in travel operations,



corporate transportation, fleet coordination, logistics or customer support.

Robust freshers with excellent communication skills may also apply.

Working Hours

Two vacancies with regular shifts:

- Morning: 7:00 AM – 3:00 PM
- Evening: 3:00 PM – 11:00 PM

Six working days per week, with a scheduled weekly day off and applicable rest breaks.

Special Event Flexibility — Important

Our company occasionally handles major corporate conferences, large transportation assignments and special events, approximately once every one to two months.

During such events, employees must be willing to adjust their normal working schedules based on operational requirements.

For example, both executives may be scheduled from 9 AM to 5 PM instead of their usual shifts.

Advance notice will be provided wherever practicable. Schedule changes will comply with applicable working-hour, break, weekly-rest and overtime requirements.

Occasional office attendance or on-site event coordination may be required.

Work Arrangement

- Work from Home / Hybrid
- Occasional office attendance or event coordination
- Training and support provided

Salary

₹20,000–₹32000 per month, depending on experience and qualifications.

Application Process

Please apply through Indeed with your updated resume.

Shortlisted candidates will be contacted for a telephone interview and practical communication assessment.

Please do not call the office regarding job applications.

Pay: ₹20,000.00 - ₹32,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Work from home

Work Location: Hybrid remote in Thiruvananthapuram, Kerala

📌 Travel Operations & Customer Support Executive (Thiruvananthapuram)
🏢 Heritage Tours and Travels
📍 Thiruvananthapuram