07 Nov
|
Apollo HomeCare
|
Bengaluru
07 Nov
Apollo HomeCare
Bengaluru
Roles and Responsibilities:
Contact Centre Related
1. Communicates with customers in a courteous, skilled, and co-operative manner.
2. Handles calls and is responsible for patient registration.
3. Assists patients with correct information about the services and educates them on the services provided by AHC.
4. Routinely demonstrates superior customer service skills.
5. Accurately enters/updates patient information in the homecare application.
6. Recognizes and responds appropriately to violent/abusive situations.
7. Coordinates with various Service Delivery Department stakeholders as and when required KPIs.
8. Will be monitored based on metrics such as Efficiency, ACHT, Hit Ratio, Conversions, NPS, and CSAT.
📌 Telecalling Executive (Bengaluru)
🏢 Apollo HomeCare
📍 Bengaluru