- Make outbound calls to prospects and handle inbound customer enquiries.
- Explain company products, pricing, and offers to potential customers.
- Source and verify contact data through online portals, directories, and social media.
- Maintain and update the lead database with call outcomes, remarks, and follow-up dates.
- Ensure timely follow-ups with prospective customers.
- Qualify leads and forward relevant prospects to the Sales Team.
- Schedule appointments and site visits for the Sales Team.
- Achieve daily calling targets and submit daily performance reports.
- Maintain confidentiality of customer data and company records.
Eligibility Criteria
- 1–2 years of experience in telecalling or telesales.
- Good communication skills in Gujarati, Hindi, and English.
- Knowledge of online lead sourcing and internet research.
- Basic MS Excel/Google Sheets skills; CRM knowledge preferred.
- Robust follow-up skills and ability to handle rejection.
- Surat-based or willing to relocate.