Job title– Technical Customer Service (Voice + Chat)
Role: Technical Customer Support Executive
Process: International Voice + Chat
Experience: Minimum 1 year of International US Process experience is mandatory.
Job Responsibilities:
- Handle customer queries through voice and chat.
- Troubleshoot basic technical issues and provide suitable solutions.
- Assist customers with technical concerns, product usage and service-related issues.
- Identify customer problems and guide them through step-by-step resolutions.
- Maintain proper call handling standards and customer satisfaction.
- Escalate complex technical issues to the concerned team whenever required.
Requirements:
- Minimum 1 year of International US customer service experience.
- Previous experience in technical support is mandatory.
- Good English communication skills.
- Comfortable handling both voice and chat support.
Interested candidates can share their updated CV.
Pay: ₹32,000.00 - ₹41,000.00 per month
Perks
- Work from home
Ability to commute/relocate:
- Indore, Madhya Pradesh: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)