About Voya:

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a energetic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation.

We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses.

More information about us is available at: https://www.voyaindia.com

Role Summary

Lead and guide the team to deliver high‑quality results by managing daily operations, performance, and process adherence.

Act as a key liaison between stakeholders and the team, driving efficiency, collaboration, and continuous improvement. Provide domain and voice support for the team members.

Roles & Responsibility:





Lead and manage the operations team to ensure effective service delivery, SLA adherence, and compliance.

Collaborate closely with internal, offshore, and onshore stakeholders to maintain smooth and scalable process flows.

Plan, organize, and oversee team activities, including quality checks, estimations, documentation, and record accuracy.

Drive process improvements, resolve gaps, handle escalations, and support audits and compliance requirements.

Mentor, motivate, and develop team members through training, performance management, and career development initiatives.

Education

Graduate

Primary Skill:

Good Communications, MS Application literate, Analytical and Problem solving Skills, Team Handling (preferred 3 years) , Stakeholder Management, Domain Support (In-depth knowledge of Leave and Disability Domain), Voice support for Escalated calls

Location:

Pune

📌 Team Leader (India)
🏢 Voya Financial
📍 India