Position Title: Team Leader - Customer Support (Operations)

Company: Chandi Hospitality Group (CHG)

Location: Sector 83, IT City, Mohali, Punjab

Job Type: Full time

Work Mode: Work from Office

Shift: US Shift (Night Shift)

Job Summary: Improve the operational systems, processes and policies in support of organizations mission

Key Responsibilities: Typical deliverables are :

- Develop and implement methods to create, track, measure and communicate processes and systems.
- Monitor the process performance on day to day basis and define corrective & preventive actions & identify improvement opportunities.
- Develop visual and non-visual based SOPs for knowledge-sharing and process improvements.
- Develop Strong process Knowledge.
- Oversee the successful implementation of Projects assigned.
- Prepare reports and maintain records of work accomplishments and administrative information, as required.
- Understand project requirements, coordinate with resources and direct the projects in the right direction in a timely manner.
- Willingness to work in dynamic, high-growth environment
- Delegate and allocate responsibilities efficiently to manage projects end to end.
- Ability to identify strengths and weaknesses of team members and suitably make changes if required.

Core Competencies:

- Ability to manage multiple,



concurrent projects and initiatives
- Outstanding verbal and written communication skills
- Excellent organizational skills with the ability to handle and prioritize multiple projects
- Self-starter. Must ask questions and learn new skills quickly on the job.
- Driven, team player that is motivated to take responsibility and ensure successful outcomes across activates
- Ability to work under tight deadlines with short turnarounds in a quick-paced working environment

Qualifications/Requirements :

- Bachelor's/Master's Degree
- Minimum relevant experience of 5-8 years preferably from BPO/KPO/ITES industry
- The position will be based out of Sector 83, IT City, Mohali

Job Type: Full-time Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits

- Food provided
- Provident Fund

Ability to commute/relocate:
- Manauli, Punjab: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- Current CTC?
- Expected CTC?
- Notice Period?

Education:
- Bachelor's (Required)

Experience:
- total work: 5 years (Required)
- Team Leader - Call Center Operations: 2 years (Required)

Shift availability:
- Night Shift (Required)

Work Location: In person

📌 Team Leader - Customer Support (Operations) (Manauli)
🏢 Chandi Hospitality Group
📍 Manauli