We are seeking a dedicated and experienced Team Leader for our Customer Service department, specializing in voice processes. The ideal candidate will have a strong background in managing teams within international voice operations, specifically for US and UK processes. As a Team Leader, you will be responsible for overseeing daily operations, ensuring that customer service standards are met, and leading a team of customer service representatives to achieve performance targets.

Key Responsibilities

- Lead and manage a team of customer service agents, providing guidance and support to ensure high-quality service delivery.
- Monitor team performance and implement strategies to improve efficiency and customer satisfaction.
- Conduct regular training sessions and performance reviews to develop team skills and capabilities.
- Collaborate with other departments to enhance service delivery and resolve customer issues effectively.




- Analyze performance metrics and prepare reports for management to identify trends and areas for improvement.
- Foster a positive team environment that encourages collaboration and high morale.

Required Skills

- Proven experience in customer service management, particularly in voice processes.
- Robust leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze data and make informed decisions.
- Familiarity with international voice processes, especially for US and UK markets. If you are a motivated leader with a passion for customer service and team development, we encourage you to apply for this exciting opportunity.

Industry

97

Department

HR, Recruitment

📌 Team Leader - Customer Service (Pune)
🏢 Shine.com
📍 Pune